Preserve the transaction trail.
Save the account ID, bet or withdrawal ID, asset and network, amount, transaction hash, UTC date and time, relevant terms, screenshots and every support response. Do not edit the original files; keep a copy of what the interface displayed at the time.
| Issue | Useful evidence | Common missing detail |
|---|---|---|
| Withdrawal | Request ID, status, wallet, network, fee and transaction hash | Exact UTC time and net amount |
| Bet settlement | Bet ID, market, odds, result source and settlement screen | The rules version in force |
| Bonus or reward | Offer page, activation time, reward history and claim status | Expiry or wagering condition |
| Account review | Verification prompts and dated support replies | Which document was rejected and why |
Submit one clear complaint to Cloudbet
Cloudbet's terms direct complaints to support@cloudbet.com. Include a short chronology, the exact outcome requested and the evidence identifiers. Avoid opening conflicting tickets unless support asks you to do so.
If the complaint remains unresolved
The current Cloudbet terms say a customer may refer a dispute to CADRE after receiving a final response or after a reasonable period without resolution. CADRE describes itself as a customer dispute service certified by the Curaçao Gaming Authority. Review its eligibility and submission requirements before sending personal records.
- Ask Cloudbet for its final written position and keep the ticket reference.
- Prepare a short timeline and label each supporting file.
- Remove unrelated sensitive data while preserving relevant evidence.
- Use CADRE's official submission route and retain the confirmation.
How BETPROOFLAB treats complaint reports
We do not label an operator unsafe from an unsupported allegation, and we do not dismiss a complaint because it appeared online. We look for transaction evidence, consistent timelines, operator responses, repeat patterns and independently checkable records. This standard protects readers and complainants from confident but unverified claims.
Before opening an account, read the full Cloudbet review,withdrawal rules andverification guide.
Primary sources
Process last checked: 28 August 2026. This guide is informational and is not legal advice.